SERVICE BDC

Service BDC (Business Develoment Center) Representative

     The responsibilities for the Service BDC Representative include but are not limited to:

• Answering incoming service department calls
• Setting Service appointments
• Making service appointment reminder calls
• Making service "missed appointment" calls
• Making uncompleted "Toyota Care" prospecting calls
• Making New Customer prospecting calls
• Making "After Service" Customer Satisfaction follow-up calls
• Work with the Service Manager and Service Director in coordinating service "growth" plans

Schedule:

• Full time (40 hours) position / five days per week with alternating Saturdays / Morning shift, mid-day shift, and evening shift are all available

Compensation:

• Hourly rate with commission based upon performance and monthly Customer Satisfaction Bonus